Successful Management of the Response to the COVID-19 Pandemic in the Bangkok Metropolitan Administration
Abstract
Objective: This research aimed to study the successful management of the response to the COVID-19 pandemic in the Bangkok Metropolitan Administration.
Material and Methods: A mixed-methods convergent design was conducted. The qualitative component involved 30 semi-structured interviews with healthcare providers from three public health service centers in the Bangkok Metropolitan Administration, using seven open-ended questions until data saturation was reached. The quantitative sample, based on G*Power analysis, comprised 300 healthcare providers who were willing to complete informed consent forms and online questionnaires comprising three sections. Qualitative data were analyzed using thematic analysis, and quantitative data were analyzed using descriptive statistics. Data convergence was achieved through joint display matrices.
Results: The convergent mixed-methods research findings demonstrated alignment between the qualitative and quantitative data. The convergent mixed-methods analysis integrated qualitative and quantitative findings through joint presentations, indicating four key factors: (1) the customized policy frameworks for contextual implementation; (2) optimizing human capital through enhanced resource allocation; (3) the development of community integrated operational pathways to complete the care continuum; and (4) the enhancement of system capacity to improve discharge experience and staff welfare.
Conclusion: The response to the COVID-19 pandemic was characterized by a control structure that excelled at issuing broad directives but failed to address the resource allocation and human welfare aspects of pandemic management. Therefore, guidelines for formulating management strategies for emerging infectious diseases may facilitate their sustainability across future pandemics while maintaining compassion, equity, and resilience within the community.
Keywords
Full Text:
PDFReferences
World Health Organization. Coronavirus disease (COVID-19) situation report-171 [homepage on the Internet]. Geneva: WHO; 2020 [cited 2020 Jul 9]. Available from: https://www.who.int/docs/default-source/coronaviruse/situation-reports/20200709-covid-19-sitrep-171.pdf?sfvrsn=9aba7ec7_2
Kamel Boulos MN, Geraghty EM. Geographical tracking and mapping of coronavirus disease COVID-19/severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) epidemic and associated events worldwide: how 21st century GIS technologies support the global fight against pandemics and epidemics. Int J Health Geogr 2020;19:1–12. doi: 10.1186/s12942-020-00202-8.
Ministry of Public Health. Announcement of the Ministry of Public Health on names and important symptoms of communicable diseases (Version 3) B.E. Royal Thai Government. 2020;137 (Special Issue 48 Ng):1
Department of Disease Control, Ministry of Public Health. Metropolitan disease prevention and control institute [monograph on the Internet]. Bangkok: Department of Disease, Ministry of Pubic Health; 2020 [cited 2024 09 05]. Available from: https://ddc.moph.go.th/uploads/files/1219520200331080741.pdf
Department of Disease Control. COVID-19 situation report [homepage on the Internet]. Nonthaburi: Department of Disease, Ministry of Pubic Health; 2020 [cited 2020 Jun 15]. Available from: https://covid19.ddc.moph.go.th/
Tantrakarnapa K, Bhopdhornangkul B, Nakhaapakorn K. Influencing factors of COVID-19 spreading: a case study of Thailand. J Public Health (Berl) 2020;30:621-27. doi: 10.1007/s10389-020-01329-5.
Munhall PL. Nursing research: a qualitative perspective. 5th ed. Sudbury, MA: Jones & Bartlett Learning; 2012.
Parahoo K. Nursing Research: Principles, Process and Issues. 2nd ed. New York: Palgrave Macmillan; 2006.
Konduru L, Das N, Kothari-Speakman G, Behura AK. Experiencing the COVID-19 pandemic as a healthcare provider in rural Dhanbad, India: an interpretative phenomenological analysis. PloS One 2022;17:e0273573. doi: 10.1371/journal.pone.0273573.
Grove SK, Burns N, Gray JR. The practice of nursing research: Appraisal, synthesis, and generation of evidence. 7th ed. St. Louis, Saunders: Elsevier; 2013.
Giorgi A. Phenomenological philosophy as the basis for a human scientific psychology. The Humanistic Psychologist. 2014;42:233-48. doi: 10.1080/08873267.2014.933052.
Shrivastava S, Shrivastava PS. Recommendations for stakeholders for the effective containment of COVID-19 pandemic. Med Sci 2021;10. doi: 10.5455/medscience.2020.12.257.
Dahildahil RO, Isip-Tan IT, Marcelo PGF, Grepo LC. User-centered design in time- and resource-limited settings: enhancing the usability of the ‘Hearing for Life’ (HeLe) Device. Acta Medica Philippina 2023;57:39.
Hempel S, Burke R, Hochman M, Thompson G, Brothers A, Shin J, et al. Allocation of scarce resources in a pandemic: rapid systematic review update of strategies for policymakers. J Clin Epidemiol 2021;139:255–63 doi: 10.1016/j.jclinepi.2021.04.021.
Filip R, Gheorghita Puscaselu R, Anchidin-Norocel L, Dimian M, Savage WK. Global challenges to public health care systems during the COVID-19 pandemic: a review of pandemic measures and problems. J Pers Med 2022;12:1295. doi: 10.3390/jpm12081295.
Yu Y, Liao J, Ma D, Zhu W. Measuring the COVID-19 treatment efficiency in OECD countries: a multiplicative network DEA approach. INFOR 2024;62:419–48. doi: 10.1080/03155986.2024.2337978.
Channarong N, Prachak B. Administrative factors and critical success factors affecting surveillance and rapid response performance of health personnel at sub-district health-promoting hospitals in Nong Bua Lamphu. KKU Res J (Grad Stud) 2023;23:211–23.
Naiyanet C, Bouphan P. Administrative factors and key success factors affecting the performance of prevention and control coronavirus disease 2019 (COVID-19) among health personnel at sub-district health promoting hospitals in Nongbualamphu Province. KKU Res J (Grad Stud) 2023;23:211-23.
Refbacks
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.